Return Policy.

Thank you for choosing Materiality. We want you to be satisfied with your purchase, and we understand that sometimes returns are necessary. Please review our return policy below.

1. Return Period

You have 14 days from the date of receiving your order to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Returns Process

To initiate a return, please contact our customer service team at materialitystore@gmail.com with your order number and details about the item you would like to return. We will guide you through the return process.

3. Refunds

Upon approval of your return, we will process the refund within the regulations of Polish law. According to Article 24 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), the refund will be issued promptly, and we aim to complete the process within 14 days of receiving the returned item. However, the actual time for the refund to reach your account may vary depending on your payment method and financial institution.

4. Exceptions

Some products may be marked as non-returnable on their product cards. Please check the product details carefully before making a purchase. Items such as personalized or intimate goods are not eligible for return due to hygiene and customization reasons.

5. Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective product.

6. Contact Us

If you have any questions about our return policy, please contact our customer service team at materialitystore@gmail.com.

Thank you for shopping with Materiality.